Terms & Conditions
By booking tickets or purchasing goods or services from Jazzbourne you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected.
These terms and conditions may vary from time to time. Please make sure you review them regularly as you will be deemed to have accepted a variation if you continue to use this website after any variation has been posted.
Who we are
“Jazzbourne” is the trading name of Jazzbourne Ltd which is a UK registered company.
In these terms and conditions “we” and “us” means Jazzbourne Ltd (company number 12354022), unless otherwise stated.
The registered address of Jazzbourne Ltd is 443 New Cross Road, London SE14 6TA.
Bookings Terms & Conditions
Making a booking on the Jazzbourne website involves creating a legally binding contract, the “Agreement”, between you, all of your Guests, and us. The parties to this Agreement are: (1) the person who makes the booking and enters into the Agreement and all Guests made under the same booking, referred to throughout the Agreement as “you” or “your”, and (2) our company, Jazzbourne Ltd. Jazzbourne is referred to in this Agreement as the “Company”, “we”, and “us”. By making the booking on behalf of one or more Guests you confirm that you are authorised to agree to these terms and conditions on behalf of each Guest.
We provide our events, classes, premises hire and other services to you subject to this Agreement, so as always with a binding contract, you should read through it carefully before making a booking. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.
In this Agreement, the following capitalised words have these specific meanings.
‘Event’ means any event or facility offered on the website, including without limitation performances, gigs, classes, events, intensives, workshops, parties, screenings, lectures, talks, festivals, private lessons and hiring of premises.
‘Guest’ means a person (including friends, relatives, acquaintances, employees, employers or any other person with whom you have a business relationship) attending an Event under a booking made by you.
3. Age of Guests
Jazzbourne is an 18+ venue and we operate the “Challenge 25” proof of age ID scheme.
If you are lucky enough to look under 25, please be prepared to show valid photo ID to prove you are over 18 to enter or when buying alcohol.
Children are not allowed at Jazzbourne. No one under the age of 18 will be admitted to the venue.
When you book with us through our website, you are asserting that you and all your Guests attending an Event under the booking made by you are aged 18 years or over and able to bring valid photo ID.
No refund will be given if you or your Guest(s) are turned away for not meeting the venue’s age requirement.
When you book with us through our website, the booking won’t be confirmed until we send you your electronic ticket, even if you‘ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.
We will usually email you your e-ticket, to the email address provided when you set up your account, within 48 hours of booking. If you have not received your e-ticket within 48 hours of booking, please check your spam or junk email folder or filter and then contact us. It is your responsibility to ensure that your email is set up to allow you to receive your e-ticket, and we cannot accept any liability for any consequences of your not doing so.
You’ll need to bring all your e-ticket(s) with you to the Event and show them at the door to be admitted, so make sure you are able to show the e-ticket on a device or have access to a printer and that you check the details carefully as soon as you receive the email. It is your responsibility to do this and we won’t be able to help if you get the date, time or location wrong, or to admit you to the Event if you forget to bring your e-ticket along. If bringing a device such as smart phones or tablets in order to show us your ticket, it is your responsibility to make sure it’s charged and functioning, and you are able to display your ticket even if you don’t have internet connection or mobile network coverage in the venue, as we won’t be able to admit you unless the ticket is displayed to our satisfaction.
The price for each Event is displayed on the website and must be paid in full, and in the currency stated, by debit or credit card at the time of booking. On very rare occasions, the price might change due to unforeseen events, but you will always have the opportunity to cancel in the event that the price increases.
Gift vouchers, pre-paid packages and credits must be used within 12 months of the purchase date. So if someone has been kind enough to buy you one, or if you’re buying for someone else, do make a note of the purchase date and remember to use the voucher or credit before it expires.
5. Special needs or requests
If you have any accessibility needs, allergies, or special health or other requirements, please email us to notify us at the time of booking. We will try to accommodate you, although we cannot guarantee that we will be able to. If it turns out that we are unable to meet your requirements, you can cancel your booking up to 24 hours before the Event and get a full refund. However, if you fail to notify us in advance and cancel within the stated period(s) as a result of our inability to accommodate you, we will not be able to offer a refund. In view of this, if you are booking within the relevant period, it is your responsibility to email us in advance of booking and obtain confirmation via email that we can accommodate you.
6. Cancellations or Changes to Bookings
If you need to cancel or change your booking: Due to administrative costs and the small capacity of our Events, all bookings are non-refundable. If you cancel your booking more than 48 hours before the Event, we can give you the balance as a credit to your account or in your name to use for a future Event. Alternatively, if you contact us more than 48 hours before the Event, we can transfer your booking to another person you name. No-shows and cancellations with less than 48 hours notice will not be refunded and no credit given. If you book through EventBrite, the EventBrite booking fee is non-refundable in all cases.
If we need to cancel or change your booking: If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.
We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the website will give us a better chance of reaching you in time.
Whilst Event details (such as artists performing or teachers presenting, works being presented, class/talk topics or event timings) are confirmed at the time of publishing, circumstances beyond the control of Jazzbourne may on occasions necessitate substitutions, alterations or cancellations of any such Event details. Any substitutions or alterations will be updated on our web page as soon as possible.
Please ensure you arrive on time for your Event. For the benefit of all attendees, we may not admit you to your Event if you arrive more than 20 minutes late (depending on the event type).
8. Filming & Photography
We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the website, social media channels or by other means.
In general, Guests are invited to photograph and film at Jazzbourne, and share on the Internet and social media freely, provided:
- it is for personal non-commercial use (or if you are a business customer, for purposes which are necessary to our business relationship), and
- it does not cause an infringement of the rights of any other person or violate any applicable law or regulation, and
- it is not used in a misleading context, or make any false or fraudulent representation, and
- Jazzbourne is identified and acknowledged as the location in which these photographs, films or other audio or visual recording was taken.
We reserve the right to ban filming or photography at particular Events, which may be related to the wishes of the artist(s) involved, intellectual property or licensing of a particular production, or appropriateness for a particular type of event. If using recording or photographic equipment is not permitted for a given Event, this will be made clear and explicit, either by verbal or written announcement.
We reserve the right to demand that any photographs, films or other audio or visual representations of Jazzbourne taken by Guests be removed from the Internet or social media if requested.
9. Guest Conduct
For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. This kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event.
We also request, and by entering into this Agreement you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous substances or items.
You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).
10. Safe Space Pledge
At Jazzbourne we believe that our community is in general welcoming, supportive (and marvellous!) and that instances of inappropriate behaviour are rare. However, we wish to be actively involved in fostering a safe and respectful culture at our venue. We are dedicated to providing a safe and comfortable experience for everyone.
Our classes and events are a SAFE SPACE where we respect each other, regardless of sex, gender expression, age, sexual orientation, ability, physical appearance, race, ethnicity, religion or celebrity. We do not tolerate harassment in any form – verbal, physical, emotional or sexual. Harassment includes offensive verbal comments, offensive posts on social media, sexual imagery in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of classes or events, inappropriate physical contact and unwelcome sexual attention. We do not tolerate the use of misogynist, homophobic, transphobic, ableist, or racist language.
11. Jazzbourne Code of Conduct
Our code of conduct is designed to acknowledge that we all have a responsibility to build safety into spaces and events, and to contribute to the wellbeing of the whole community. We expect cooperation of all Guests to our venue and participants in our classes and events, including staff, volunteers and all attendees, to help ensure a safe and fun environment for everybody. We will enforce this code at all times and we have a zero tolerance policy. Anyone violating this code will be expelled without refund and banned from future attendance, at the discretion of Jazzbourne staff. The Jazzbourne Code of Conduct is as follows:
1. We will be KIND to everyone and treat all people with respect. We will not harass anyone. We acknowledge that art, dance, music, theatre and other creative undertakings are a form of personal expression, and feedback can be a sensitive issue, so we will not offer unsolicited advice or instruction.
2. We will be INCLUSIVE and use our time at Jazzbourne to connect with all people as human beings. We will not discriminate according to sex, gender expression or sexual orientation, nor race, ethnicity, religion, or nationality. We will treat everyone equally, regardless of age, ability, physical appearance, lifestyle or skill level. We will be accepting of the diversity of people, values and lifestyles that come with a vibrant creative community.
3. We will be RESPONSIBLE for our own physical safety and that of others nearby. We will move safely around the space and say sorry if we accidentally bump another person. If we consume alcohol we will do so responsibly. We will not attend with a cold or flu. We will be aware of our own physical needs and limitations.
4. We will be RESPECTFUL and acknowledge that the personal boundaries of others may not be the same as our own. Even in physical activities such as dance classes, we will not touch anyone without consent. We will be mindful of the appropriateness of language that some may find offensive.
5. We UNDERSTAND that following the above guidelines ensures a better experience for everyone and that participating in any kind of verbal, physical or sexual abuse will have consequences. This may include, but is not limited to, being asked to leave without refund, future exclusion from the venue, prosecution.
6. Jazzbourne staff PROMISE to treat any reports made with sensitivity. We promise to take complaints seriously, and be supportive and non-judgmental. We will handle your concerns with tact and discretion.
We value your attendance and your safety. We love Jazzbourne, and we want you to love it too!
12. Reporting an Incident
If you feel uncomfortable or you are being harassed, notice that someone else is being harassed, or have any other concerns (no matter how small), please contact a Jazzbourne staff member IMMEDIATELY, either in person or by email.
We strongly encourage anyone who has experienced assault or sexual harassment to report it to the police. Call 999 for emergencies, 101 for non-emergencies.
For free, impartial advice, there is also the free 24-hour National Domestic Violence Helpline on 0808 2000 247, or the Rape Crisis national freephone helpline on 0808 802 9999 (12-2.30pm and 7-9.30pm every day of the year).
13. Limitations of Liability
Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.
You attend and participate in Events at your own risk. We accept no responsibility for any of the following:
- In respect of any person prevented from entering a venue, or asked to leave due to their conduct;
- Costs or expenses whatsoever or howsoever arising out of or in connection with any Event
- Loss or damage to personal property
- Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
- Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.
Data Protection: In processing your personal data, we comply with all applicable Data Protection legislation. Please see our Privacy & Security Policy for details.
Intellectual Property: All materials provided to you by us or by our staff or teachers or associates, and any intellectual property belonging to or associated with our company and/or services, including any website, trade mark or trade name, logo, software, text and graphics are the sole property of the Company or our speakers or associates, and you agree that you will not infringe any such rights in any way. You can make a copy of materials provided for your own personal use, but no other use of them is authorised.
Force Majeure: We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
Rights of Third Parties: A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.
Assignment: You may not transfer, assign or otherwise dispose of your interest in this Agreement without our prior written consent.
Severability: If any provision in this Agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.
No waiver: Any failure by us to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.
Variation: This Agreement may only be varied by express written agreement of the parties.
Jurisdiction: The construction, validity and performance of this Agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, we cannot absolutely guarantee the security of your personal data. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Is the Jazzbourne website secure?
The Jazzbourne website is securely hosted, meaning you access the site using the HTTPS protocol which encrypts the data transmitted between your web browser and our website. The industry standard for encrypting traffic is SSL. You can tell that your browser has made a secure SSL connection to our server, when 1) the web address is HTTPS (not HTTP), and 2) you can see a closed padlock emblem in the address bar. You can click on the padlock to see security details.
Do you store my credit card details?
No. No credit card numbers are stored on our website, servers or any facility operated by us. Our Member bookings are handled by Bookeo.com, with payments processed using Stripe, one of the most secure and reputable payment processors available. Stripe encrypts all card numbers on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc).
When you make a booking, the payment form collects your credit card details and securely transmits them to Stripe, without ever revealing them to Jazzbourne or Bookeo. Jazzbourne has no access to your credit card number at any point in the process. The only details that are ever visible to Jazzbourne or Bookeo are your credit card type (Visa, MasterCard etc), expiry date and the last 4 digits of your credit card number, which is only to enable you to identify your own card during your next booking payment. For more information you can read Stripe’s security policy here.
As a company processing your personal data, we are regulated by the General Data Protection Regulation (GDPR). This page is intended to keep you informed about what we do with the personal data we process. ‘Personal data’, for the purposes of the GDPR, means any information from which you can be identified; it includes things like your name, date of birth, e-mail address, delivery address, billing address, telephone number and IP address.
First of all, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept secure and managed within the General Data Protection Regulations.
If you are not happy with any aspect of how we collect and use your data, please let us know so we can try and resolve it for you. Should this not be resolved, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us or by editing your information in the ‘my account’ section of our website.
1. What information we will collect about you
We collect information about you when you register with us or place an order for products or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship. Website usage information is collected using cookies.
We may process certain types of personal data about you as follows:
- Identity Data may include your first name, last name, username, title, date of birth and gender.
- Contact Data may include your billing address, delivery address, email address and telephone numbers.
- Financial Data may include your bank account and payment card details.
- Transaction Data may include details about payments between us and other details of purchases made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Sensitive Data: We will never request to collect sensitive data about you.
2. How We Collect Your Personal Information
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- order our products or services;
- create an account on our site;
- subscribe to our service or publications;
- request resources or marketing be sent to you;
- enter a competition, prize draw, promotion or survey; or
- give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- advertising networks such as Facebook based outside the EU; and
- search information providers such as Google and BING based outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and
- delivery services such as SagePay and PayPal, based inside and outside the EU, and Shopify based outside the EU
- Identity and Contact Data from data brokers or aggregators, for our business-to-business customers only.
3. How We Use Your Personal Information
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Purposes for Processing Your Personal Information
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Type of data
Lawful basis for processing
|To open an online account
(d) Marketing and Communications
|Performance of a contract with you
To process and, where required, deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
|To run classes, talks, events or 1:1 sessions which you have purchased or registered for. This may include sharing your data with third parties who are hosting or delivering the service.
|Necessary for our legitimate interests as a business to be able to contact you regarding this service and track attendance.
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
Necessary to comply with a legal obligation
(b) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
|To enable you to partake in a prize draw or competition
(e) Marketing and Communications
|(a) Performance of a contract with you
|To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
|To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
(e) Marketing and Communications
|Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
|To make suggestions and recommendations to you about goods or services that may be of interest to you
|Necessary for our legitimate interests to develop our products/services and grow our business
You will receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
4. Disclosures of Your Personal Information
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
- Third parties who provide fulfillment, marketing and customer support services, such as warehouses and logistics companies, review platforms, email marketing services, marketing automation platforms, social media platforms and Google Ad services (for example, for display advertising and retargeting), and membership service providers.
- Our event producers, teachers and workshop leaders.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We will not share your details with any other third parties unless we have your explicit consent.
However, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so. We may also use aggregate anonymised data and share it with third parties.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
If we collect information about you from outside the European Union we may transfer that data into a country which is a Member State of the European Union.
Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
However, please note that purchasing a ticket for an event outside the European Union, or purchasing goods to be sent to an address outside of the European Union, may require us to transfer your data to third parties outside the European Union, for example to the event venue, for the purpose of fulfilling our obligations under the contract, and you consent to this where purchasing goods or services in the above circumstances.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
8. Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.
This website is owned and operated by Jazzbourne Ltd, a registered UK company. Jazzbourne is referred to in these terms as “we”, and “us”.
We try to ensure that the website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if this website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
2. Your Members Account
If you set up an account in our Members Booking area, you should keep your registration details (including your password and log-in) secure and must not give them to any other person. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately.
You should keep all your personal information up to date. You may add additional addresses as required, and set a default address for delivery. Please note that we will not retain your credit or debit card details.
When logged in to your account, you will be able to check and edit your personal information, see your order/booking history and manage your newsletter subscriptions.
3. Intellectual Property
The material featured on this site is subject to copyright protection unless otherwise indicated. Copyright protected material may only be reproduced with the prior written approval of Jazzbourne.
The website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.
The names, images and logos identifying Jazzbourne are proprietary marks of Jazzbourne and may not be reproduced without the prior written authorisation from Jazzbourne.
Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code whether in whole or in part.
4. Permitted Use
You may only use this website in line with these terms, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website. In particular, you agree that you will not:
- Use this website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
- Make any unauthorised, false or fraudulent bookings;
- Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of this website, or to breach or attempt to breach its security.
- We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this website at any time and for any reason. If you violate any of these terms, your permission to use this website shall terminate immediately without the necessity for any notice.
The contents of this website may only be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.
The permission to reproduce Jazzbourne’s protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
Where permission to reproduce material from the site is indicated (for example, materials provided for the use of the media) or permission is granted on copyright protected material, the material may be reproduced free of charge in any format or medium provided it is reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.
3. Permission to reproduce material
Requests for permission to reproduce material outside of the abovementioned permitted uses, should be emailed to us or write to us at: Jazzbourne, 443 New Cross Road, London SE14 6TA.
Please give details of your intended use of the relevant material and include your contact details: – name, address, telephone number and email.
4. Data Protection
Any personal information you supply to us when you use this website will be processed in accordance with our Data Protection Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.
5. Our Liability
Keeping the information on this website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained therein, or for any reliance placed upon it by you.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms with might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of this website and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise.
While we try to ensure that the website is secure, we cannot guarantee the security of your personal information, nor that the website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.
Nothing in these terms affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
6. Links to Other Websites
This website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. You access and use those websites entirely at your own risk.
You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.
8. Law and Jurisdiction
Retail Terms & Conditions
This Agreement applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, Jazzbourne Ltd. Jazzbourne is referred to in this Agreement as the “Company”, “we”, and “us”.
We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.
In this Agreement, the following capitalised words have these specific meanings.
‘Product’ means an item available for sale on the Website.
‘Website’ means the www.jazzbourne.com Website.
Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can.
We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product(s) at the erroneous price, you will receive a full refund if you decide to cancel.
Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate.
Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.
Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price.
Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.
Delivery times depend on delivery method chosen:
- Royal Mail 2nd Class (not tracked): 4-5 days
- Royal Mail 1st Class (not tracked): 2-3 days
- Courier Service (tracked): 2-3 days
We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the UK, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.
As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).
Orders are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after. During busy periods delivery times may be longer than usual.
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.
Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.
If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
We use a broad range of couriers for our parcel deliveries to reduce costs to our customers. In some instances, we will use UK Royal Mail who will pass the delivery on to a local international postal service. Once out of the UK we will be unable to track your parcel or influence the delivery. Please try contacting your local postal agent/office, they may be able to help.
6. International Orders
International orders are either sent via Royal Mail Tracked and Signed or via a Courier service depending on order size and weight. You will receive tracking information on dispatch by email.
In some instances once the parcel has left the UK we will be unable to track your parcel. Unfortunately we are unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.
For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs.
Please note that the customer is liable for all customs tax and duty payable.
Orders sent via Royal Mail cannot be reported missing until 10 days after the expected due date.
7. Right to Cancel the Contract
This clause applies only to consumers. If you are buying Product(s) as or on behalf of a business, the rights contained in this clause do not apply to you.
You may cancel the contract at any time within seven working days from the day after you receive the Product(s), and we will refund the purchase price and delivery fee in full within 30 days, subject to the following conditions:
- You must inform us in writing (email is fine) of your decision to cancel the contract.
- The Product(s) must be returned to us immediately, in the same condition in which you received them, and at your own cost and risk. If the goods are faulty, we will pay for the cost of returning them to us.
- If the Product(s) are audio or video recordings or computer software, you may not remove them from the sealed packaging. If you do this, your will lose your right to cancel the contract.
- You must take good care of the Product(s) while they are in your possession. If you fail to do so, you may be liable to us for compensation.
We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. To arrange a refund please contact our shop first by emailing us.
Customers are responsible for all returns costs
Items must be in original condition and returned with the original sales receipt.
If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value
9. Lost or Damaged Goods
We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.
10. Competitions & Promotions
Unless otherwise specified, entry to Jazzbourne website competitions is open to residents of the UK except employees (and their families) of Jazzbourne, and any other companies associated with the competition.
Prizes cannot be exchanged for alternative products, and cash alternatives will not be made available.
Confirmation of the prize will be made via email to the winner(s). Please ensure that your email address is kept up to date in the Account section of your profile to ensure we are able to contact you in the event of your winning.
Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted within 31 days, or are unable to comply with these terms and conditions, we reserve the right to offer the prize to the next eligible entrant drawn at random.
Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
No responsibility can be accepted for entries lost, damaged or delayed in the post. Prize(s) may take up to 90 days delivery.
In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
We reserve the right to amend or alter the terms of the competition at any time and reject entries from entrants not entering into the spirit of the competition.
The winner(s) agree(s) to the use of their name and disclosure of county of residence and will co-operate with any other reasonable requests by Jazzbourne relating to any post-winning publicity.
Competitions may be modified or withdrawn at any time.
Our entire liability to you for loss or damage arising out of this Agreement is limited to the price paid for the Product(s) you purchased. The only exceptions to this are that we do not limit our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We shall not be liable for any loss of business, loss of revenue or profits, loss of goodwill, lost opportunity, or any indirect, special, exemplary, consequential, incidental or punitive loss or damage whatsoever, even if advised of the possibility of such damages.
We do not warrant that the Website or the server that makes it available is error or virus free or free of other harmful components or that your use of the Website will be uninterrupted. We accept no liability for any inaccuracies on the Website, or for any decisions taken in reliance on information on the Website. We exclude to the fullest extent permitted by applicable law all liability for any loss, claim, expenses or damages whatsoever directly or indirectly arising out of the use or inability to use the Website.
12. Data Protection
We may use a third party company to fulfil your order. In this case, we will need to share your personal information with them; specifically, your name, address and telephone number. By placing an order, you consent to our sharing your details with such third party for the purpose of fulfilling your order only.
13. Force Majeure
We shall not be liable for any breach of these terms and conditions which is a result of circumstances beyond our reasonable control, including without limitation war, insurrection, riot, civil unrest, sabotage, boycott, embargo, explosion, fire, earthquake, flood, unavoidable accident, epidemic, act of God, action or inaction of any governmental official or agency (civil or military) and refusal of any licences or permits, if properly applied for.
Variations: Any terms purporting to vary this agreement in any order, or other written or electronic communication from you, are ineffective unless specifically accepted as a variation to this agreement by us in writing.
Third party links: You may from time to time be provided with links to other Websites through use of the Website. These links are provided as a convenience and these Websites are not controlled by us in any way and we are not responsible for the content, accuracy, completeness, legality or any other aspect of these other Websites including any content provided on them. You access such Websites at your own risk.
Assignment: You may not transfer, assign or otherwise dispose of its interest in this agreement without our prior written consent.
Rights of Third Parties: Nothing in the Contracts (Rights of Third Parties) Act 1999 shall operate to give any third party the right to enforce any term of this contract.
Severability: If any provision in this agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.
No waiver: Any failure by us to enforce any provision of this agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.
Jurisdiction: The construction, validity and performance of this agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.
Comments and queries relating to these terms and conditions should be addressed to us by email or write to us at Jazzbourne, 443 New Cross Road, London SE14 6TA, United Kingdom.